Terms & conditions and service description 2017-12-01T13:40:06+00:00

JUHLAPESU – GENERAL TERMS AND CONDITIONS

1 Parties

The Parties to this agreement are Juhlapesu Oy, hereinafter referred to as “the Service Provider”, and the customer, hereinafter “the Customer” that have confirmed the agreement as described below. The Customer will receive a description of the services, hereinafter “Service Description” (Annex 1), annexed to this Agreement.

The Customer has accepted these General Terms and Conditions as well as the Service Description as a part of a service agreement, hereinafter “the Service Agreement”, that the Customer has signed or accepted electronically. The Service Agreement, Service Description and these General Terms and Conditions form the terms of the agreement, hereinafter “the Agreement”, between the Customer and the Service Provider.

2 Scope of the Agreement

The Service Provider and the Customer have agreed on the car washing service, hereinafter “the Service”, the level and duration of which can be found in the Service Agreement. The service will be carried out in a car wash belonging to the Juhlapesu-network, hereinafter “the Service Site”.

If the Customer wishes to use other services provided by the Service Provider that are not part of the Agreement, the Customer will pay the normal price in connection with their monthly subscription.

The Service is sold tied to a car registration number for car-specific use. Use of the Service and its charges are based on the car registration number with which the Customer is identified at the Service Sites.

2.1 Ordering Additional Services

The Customer can always choose to add additional services to the Agreement, or to raise the service level defined in the Agreement.

2.2 Services in their Pilot Phase

The Service Provider is constantly developing its Service. Part of the development is the experimenting and testing of various features. Pilot phase features like these are typically potentially short-term and may be different from this Customer’s Agreement on the Service. These services might not necessarily continue until the end of the Agreement and are not basic features of the Service.

Individual services in the pilot phase are not included in the basic payment under the agreement, even though the pilot phase services might be used by the Customer and might also be free of charge.

Additional services and Service features in their pilot phase are marked with trial, test or any other word indicating that said additional service or feature is in its experimental or developmental stage.

3 Duration and Price

The Customer and the Service Provider have agreed on the duration of the Agreement on the Agreement. The Agreement also includes the monthly rate and the level of the Service.

The contract period begins by the signing the Agreement or by electronic confirmation. Corporate customers can only subscribe to the Service by signing a written Agreement or by electronic confirmation. During sales campaigns, the terms of the Agreement may differ from the previous (eg. reduced price for the first month).

The Agreement is valid for the ordered contract period, and cannot be terminated during the contract period. The Customer may terminate the Agreement at the end of a fixed-term contract period by notifying the Service Provider no later than 30 days before the end of a fixed-term contract period. Otherwise, the Agreement will continue until further notice in mutual 30 days’ notice periods, in accordance with the Service Provider’s current price list and other conditions.

If the Customer orders the service using the Service Provider’s mobile application or online service or any other distance marketing channel, the Agreement is formed once the Customer has confirmed the Agreement and received documentation in accordance with the Consumer Protection Act, Chapter 6, §8, and the Customer has not exercised their 14-day right of withdrawal.

If the Customer cancels the Agreement in accordance with the Consumer Protection Act, Chapter 6, § 8, no later than after 14 days, the Service Provider is entitled to charge any car washing services used by the Customer with the single wash rate on the price list.
Service Provider reserves the right to limit the number of washings or terminate the Agreement if the Customer intentionally exploits the cleaning services (for example washing the car over and over again) or repeatedly washes their car more than eight times a month.

3.1 Right to Price Changes

The price of the Service is defined in accordance with the price list valid at the time of the Agreement. The price is valid for the contract period, after which the price is reviewed in accordance with the current price list.

The Service Provider has the right to add VAT in accordance with the current law on the price exclusive of VAT.

3.2 Change of Vehicle

The Customer must notify of change of the registration number / change of the car during the contract period. The Customer is responsible for any costs caused by disclosure omissions.

4 Customer Responsibilities

The Customer undertakes to act in accordance with all the instructions at the Service Sites. The Customer undertakes to ensure that the Service Provider’s car wash system is suitable for cleaning the vehicle. The Service Provider is not responsible for any damage that may be caused to the Customer due to the Customer failing to comply with the Service Provider’s operating instructions. The Customer is liable for damages caused by themselves and resulting from failing to follow the instructions.

5 Limitation of Liability

The Parties shall not be liable for any indirect or consequential damage, such as loss of income or loss of profit caused by possible errors and defects of service. The Service Provider has liability insurance, from which any damages will be reimbursed.

The Service Provider shall have the right to do maintenance and upgrade work at the Service Sites. Interruptions to the Service due to the maintenance and upgrade work will not result in liability for the Service Provider.

6 Other Terms and Conditions

The Service Provider will send written notifications concerning the Agreement to the e-mail address provided by the Client.
The Client gives the Service Provider the right to collect information on the use of the Service.

Any disputes arising from this Agreement shall be settled primarily in the District Court of Kuopio, or on behalf of the consumer customer alternatively in the Customer’s home District Court.

7 Contents of the Service

The Service Provider has the unilateral right to modify the content of the Service Description, to expand and to offer new service packages.

Annex 1

JUHLAPESU – SERVICE DESCRIPTION

Table of contents:

1. General Description of the Service and Service Options

2. Content of Service Options

3. Introduction of the Service

4. Information Security

5. Availability

6. Pricing and Invoicing

7. Security

8. Problem Solving

1. General Description of the Service and Service Options

Juhlapesu is Finland’s largest private carwash chain based on the idea of an Always Clean Car. We make car washing easy and fun. With Juhlapesu’s 24/7 plan you can wash your car in any Juhlapesu-enabled wash site whenever you want. You can access the wash site through your car license plate using the smartphone application, without codes or tokens.

Service options:
Monthly contracts:

  • Juhlapesu 24/7 (1 month and 12 months)
  • Juhlapesu Night (12 months)
  • Juhlapesu Taxi (12 months, 100 or 200 washes / year)
  • Single wash and Campaign products (valid until further notice or time-limited)

    2. Content of Service Options

    Monthly contracts:

  • Juhlapesu 24/7 1 month and 12 months: You can always access all Juhlapesu car washes.
  • Juhlapesu Night 12 months: Wash between 20:00 and 08:00. You can always access all Juhlapesu car washes.
  • Single wash and Campaign products: You can use all Juhlapesu car washes, where Single Washes and Campaigns are available.

    3. Using the Service

    The service can used downloading our smartphone application from the app store and setting up an account.

    4. Information Security

    The data is stored on an SSL-protected Juhlapesu-server. The server can only be accessed by those employed by Juhlapesu and other specified persons needing the information to perform their duties. All users have user names and passwords. The data is protected by a firewall and malware protection.

    5. Availability

    Check availability at https://www.juhlapesu.fi or in the Juhlapesu application.

    6. Pricing and Invoicing

    Rates are based on Juhlapesu’s price list, which can be changed in accordance with the terms of the contract. Costs related to the service will be charged once a month, unless otherwise agreed. Detailed prices can be found in Juhlapesu’s price list at www.juhlapesu.fi

    7. Security

    For the customer’s security, all service events are recorded.

    8. Problem Solving

    The customer can report any problem to the supplier by e-mail (asiakaspalvelu@juhlapesu.fi) or by phone (+358 40 621 3236) week days 09:00-15:00. The problems are primarily solved through Customer Service. Notifications of faults related to the service are received 24/7 on +358 20 491 2643 (from landline or mobile 8,23 cent/call and 16,69 cent/min. The service time of the Juhlapesu services’ fault repair is 08:00-16:00 on workdays.

    Juhlapesu Terms and conditions, updated 1.12.2017.